What is the impact for service users?
• A professional and caring response that is respectful and appropriate.
• Feeling empowered and capable of personal choices.
• The dignity that comes with being listened to and treated with compassion.
• Confidence that the practitioner is capable of hearing their story.
• Clarity around boundaries and personal responsibility.
• Increase in self-awareness and a wider perspective.
• A normalising of common concerns and feeling understood.
Testimonials from participants who have previously completed training with Ag Eisteacht tailored for the homeless sector
“After 12 years of working in this sector it has relit the fire, bringing me back to the client.”
-Teresa Gilchrist, Manager Bethany House, Longford.
"Working with a group of nine, the week after training, I just kept rolling the ball back, it was very powerful. This is one of the best training courses I have attended, very well structured and put together."
-Columba Heneghan. Addiction counsellor / Group Facilitator / Life Coach. Cuan Mhuire. Galway.
"I really feel that I have up skilled in a practical sense, not just me but the service that we offer. I put the training into practice at work on Saturday and it worked really well, giving the young woman time to tell her story has already made a difference, as the issue that we all thought was the main block in her moving on wasn’t the real issue at all. The listening and feeling comfortable in reflecting back has really helped her and me to mediate a situation. There is a lot of training that that I go away from and think is good, but rarely use. But I have already gotten much more than the cost of the course back."
-Sharon O' Flynn, Deputy Foyer Manager/ Training Coordinator, Cork Foyer.
“I thought it was excellent and I would recommend it. It equipped people with the tools and skills for listening, and a greater awareness and understanding of what people are actually saying, and how important that is. We don’t get enough training that is relevant to our work and this was absolutely very relevant, and we could walk away from the course more equipped and confident to deal with people.”
-Kay, Tenancy Sustainment Officer, St Vincent de Paul Limerick.
"I knew the different instruments but it’s knowing how the orchestra plays, I am familiar with the various skills and theories, but it’s how the Ag Eisteacht model brings them all together."
-Michael, Counsellor, Cuan Mhuire, Bruree, Co. Limerick.