June 18, 2019
Dr Maeve Hurley, our founder and CEO, will speak at the Royal College of Physicians Ireland’s (RCPI) ‘Patient safety through better communication’ conference on Wednesday 19th June at Kildare Street, Dublin.
Good communication is a subject close to Maeve’s heart as she has spent her entire career advocating for a relationship or person-centred approach to practice.
The conference will bring together international and national experts on communication approaches used within healthcare. Maeve’s talk will be on ‘Building relationships by being present and attuned – understanding the patient’s perspective’.
She will highlight the importance of taking a relationship-centred approach to practice in which the patient feels valued, listened to and understood, and their unique needs, perspective and preferences form part of plans for their health care.
Maeve said: “Our vision is that all practitioners in Ireland are empowered with the skills and resources to respond in a sensitive and focused way when someone turns to them for help, particularly during times of change or relational distress.
I see this presentation as a great opportunity to share that vision with an audience of leading healthcare professionals at the RCPI.
When it comes to the doctor/patient relationship, it’s about creating space for the patient’s agenda and using reflective listening skills to enable the patient to get in touch with and voice their experience. This helps to gain insight and clarity on what is going on for them and we refer to this as a ‘penny dropping moment’. Patients can then be supported and empowered to create a solution for themselves, in partnership with the doctor.”
Our ABLE (Adopt, Build, Listen, Empower) training helps frontline practitioners such as doctors, nurses and social workers to build relationships and to manage their own time and boundaries.